Terms & Conditions
Legal agreement & digital goods licensing rules
Welcome to Neola (https://www.neola.online). These Terms and Conditions constitute a legally binding agreement between you ('Customer', 'User', or 'Licensee') and Neola ('we', 'us', or 'our') governing your access to and purchase of our digital goods, spreadsheet planners, Notion workspaces, and digital publications.
1. Brand Overview & Digital Goods Provider
Neola operates the digital e-commerce storefront at https://www.neola.online, offering proprietary digital products, including but not limited to automated Google Sheets and Microsoft Excel planners, Notion productivity workspaces, and digital guides. All products are delivered solely via electronic transmission (downloadable files and online workspace duplication links).
2. Single-User License & Permitted Use
Upon completed checkout and receipt of full payment, Neola grants you a revocable, non-exclusive, non-transferable, single-user license to access, duplicate, and use the purchased digital product solely for your personal productivity or internal personal business operations. This license is tied exclusively to the individual purchaser.
3. Strict Prohibitions on Redistribution & Resale
You expressly acknowledge and agree that you do NOT acquire ownership of the underlying intellectual property. You are strictly prohibited from: (a) Reselling, sublicensing, leasing, renting, or monetizing any Neola template or any modified derivative thereof; (b) Redistributing, publicly sharing, uploading to shared drives, or emailing template files or Notion duplicate links to third parties; (c) Claiming authorship or copyright over any design, formula, or layout created by Neola. Any unauthorized redistribution constitutes a material breach of this agreement and intentional copyright infringement punishable under international intellectual property laws.
4. Payments & Merchant of Record (Paddle.com)
Our order process and merchant of record billing is conducted by our online reseller and Merchant of Record, Paddle.com (Paddle.com Market Ltd, Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom). Paddle.com is the Merchant of Record for all orders placed on Neola. Paddle handles customer payment processing, billing disputes, currency conversions, and calculates, collects, and remits applicable sales taxes and Value Added Tax (VAT) to global tax authorities. By completing a transaction on Neola, you agree to be bound by Paddle's Terms of Use (paddle.com/legal/terms) and Buyer Terms.
5. Instant Digital Delivery
All digital purchases are delivered immediately upon confirmed payment through online access in your Neola account library and via automated confirmation email containing direct download links and Notion workspace duplication links. Because delivery is instantaneous, you are advised to duplicate and back up your purchased resources to your personal workspace immediately.
6. Refund Policy & 14-Day Guarantee
Due to the intangible nature of downloadable digital files and Notion duplication links, sales are subject to our transparent 14-day customer satisfaction guarantee. If a template is corrupted, defective, or fundamentally not as described, you are entitled to a replacement or full refund in accordance with our Refund Policy (https://www.neola.online/refund-policy). All refund requests must be directed to support@neola.online within 14 calendar days of purchase.
7. Intellectual Property Rights
All designs, layouts, spreadsheet formulas, database structures, color schemes, typography, logos, and editorial content embodied in Neola products are the exclusive intellectual property of Neola. All rights not expressly granted herein are reserved.
8. Disclaimer of Warranties
Neola digital products and spreadsheet tools are provided on an 'as is' and 'as available' basis without warranties of any kind, whether express or implied. While engineered to rigorous standards, Neola does not provide certified financial, legal, investment, accounting, or medical advisory services. You assume full responsibility for your data inputs and operational use of our templates.
9. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Neola, its founders, affiliates, or licensors be liable for any indirect, special, incidental, consequential, or punitive damages (including loss of profits, data, or business interruption) arising out of or related to your use or inability to use our digital products. In all circumstances, Neola's aggregate cumulative liability shall be strictly limited to the amount actually paid by you for the specific digital product giving rise to the claim.
10. Governing Law & Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with applicable laws, without giving effect to any principles of conflicts of law. Any dispute arising out of or in connection with these Terms shall be resolved through friendly conciliation, or if unresolved, through competent courts having jurisdiction.
11. Contact & Customer Support
If you have any questions, legal inquiries, or licensing requests concerning these Terms & Conditions, please contact us at support@neola.online.